Information We Collect

We collect the following types of information:

a. Personal Information

• Full name
• Email address
• Phone number (including mobile)
• Billing and shipping address
• Payment information (via secure third-party processors)
• Social media handles (if shared)

b. Automatically Collected Data

• IP address
• Device/browser information
• Pages visited and time spent
• Referral sources
• Cookies (see Cookie Policy below)

c. SMS-Specific Data

• Mobile number
• Time and date of SMS opt-ins and responses
• Message delivery and engagement status

How We Use Your Information

We use the collected data to:

• Provide and deliver services
• Process payments and fulfill orders
• Send SMS and email updates, promotions, and alerts
• Respond to customer support inquiries
• Improve website performance and user experience
• Ensure compliance with legal obligations and carrier regulations

SMS Communication Compliance

Elite Ecom Hub is fully compliant with The Telephone Consumer Protection Act (TCPA) and CTIA's messaging guidelines under the DLC (Direct Letter Campaign) registration requirements.

When you opt-in to receive SMS from us:

• You consent to receive marketing and transactional messages.
• Opt-in is voluntary and requires explicit consent (e.g., through forms or keywords).
• Message frequency may vary (standard Msg & Data rates may apply).
• Opt-out any time by replying "STOP".
• Help is available by replying "HELP".

We store SMS consent logs securely for auditing and compliance.

Third-Party Sharing

We do not sell your personal data. However, we may share information with:

• Trusted third-party service providers (e.g., Stripe, SMS platforms, email tools)
• Marketing platforms for retargeting (e.g., Meta, Google)
• Legal authorities when required by law
• Each third party is vetted and contractually obligated to secure your data.

Your Rights

Depending on your region, you may have the right to:

• Access and review your personal data
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Opt out of SMS, email, and cookies
• File a complaint with a data protection authority (EU/California residents)

Data Retention

We retain personal information:

• As long as you have an active account
• As needed for legal, compliance, or business operations
• SMS and opt-in logs are stored for at least 6 years for compliance purposes

Cookies and Tracking Technologies

Our website uses cookies to:

• Personalize your experience
• Analyze website performance
• Deliver relevant ads
• You can disable cookies through your browser settings.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware, we will delete the information promptly.

Policy Updates

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised “Effective Date.” Continued use of our site and services after changes constitutes your agreement to the new terms.

Contact Us

If you have any questions or concerns about this policy, or to exercise your rights: